Shipping policy

Nonna Gallery - Shipping Policy

Thank you for choosing Nonna Gallery. Our Shipping Policy outlines the terms and conditions associated with the shipping of artwork purchased on our website, NonnaGallery.com. By making a purchase, you agree to comply with the terms outlined below. If you have any questions or concerns, please contact our customer support at store@nonnagallery.com.

1. Free Shipping and Insurance

We are pleased to offer free shipping on all artwork purchased from Nonna Gallery. Every shipment is insured to protect your valuable art pieces during transit. Our commitment is to ensure your artwork arrives safely and securely to your specified delivery address.

2. Packaging

All artwork is carefully packaged in sturdy wooden crates to provide optimal protection during shipping. Our packaging is designed to safeguard the art from any potential damage during transit.

3. Shipping Carrier

Nonna Gallery exclusively uses DHL Express as our preferred shipping carrier. DHL Express is renowned for its reliability and efficiency in handling valuable and time-sensitive shipments.

4. Tracking Information

Once your artwork is picked up by DHL Express, you will receive a tracking number via email This tracking number allows you to monitor the status and location of your art in real-time. Enter the tracking number provided to you in http://www.dhl.co.il. In addition you can view your order status page provided to you with an email after you purchase. We aim to provide you with full visibility and transparency throughout the shipping process.

5. Shipping Time

The standard shipping time for artwork from Nonna Gallery is 21 business days. Please note that this is an estimate, and actual delivery times may vary based on your location and other external factors.

6. Customs and Delays

While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by customs procedures or shipping carriers. Customs processing times may vary between countries, and we appreciate your understanding in these circumstances.

7. Customer Responsibilities

As the recipient, you are responsible for any taxes, duties, or customs fees that may be applicable in your country. Please be aware of your country's specific regulations regarding the import of art, as additional charges may be levied by customs.

8. Delivery Inspection

Upon receiving your artwork, it is crucial to inspect the packaging for any visible signs of damage. If you notice any damage to the packaging, please document it and contact our customer support immediately at store@nonnagallery.com.

9. Shipping Address

Ensure that the shipping address provided during checkout is accurate and complete. Nonna Gallery is not responsible for shipments delivered to incorrect addresses provided by the customer.

By making a purchase from Nonna Gallery, you acknowledge and accept the terms outlined in this Shipping Policy. We strive to provide a seamless and secure shipping experience for our valued customers. If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team.